Interpersonal Communication

1. Conversing with Ease

Time:		10-14 minutes
Objectives:	Identify techniques to use in conversing with strangers. Recognize different levels of conversation. Initiate a conversation with a stranger. Use open-ended questions to solicit information for further conversation.

2. The Successful Negotiator

Time:		10-14 minutes
Objectives:	Employ win/win negotiating strategies to achieve your goals. Enjoy the benefits of win/win negotiating.

3. Diffusing Verbal Criticism

Time:		10-14 minutes
Objectives:	Respond non-defensively to verbal criticism. Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.

4. The Coach

Time:		10-14 minutes
Objectives:	Determine reasons for someone's substandard performance. Coach the person to improved performance.

5. Asserting Yourself Effectively

Time:		10-14 minutes
Objectives:	Enjoy the mental and physical benefits of being assertive. Emply the four-step method for addressing a problem and asking for help. Overcome resistance to your requests.

Note: For some speech projects, the presentation time may also include additional segments for such activities as question-and-answer periods, depending on the project.